Shipping & Returns
Standard UK Postage and packaging (P & P) is £4.99 and takes 2-5 days for Delivery from dispatch.
All orders are shipped within 48 hours between Monday - Friday
Express UK Delivery is £9.99 and is a Next DAY Service. This is provided the order is placed before 2 pm.
For both above services a signature is required on Delivery. The rate charged for the shipping of your order is based on your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. For European and International Orders the P & P costs Vary, as well as the transit times. For a guide Europe P & P is £15.00 Signed for Delivery and International Order are £25.00, however these will be confirmed at time of order.
RETURNS, REFUNDS AND EXCHANGES POLICY
How to Return an Item
If you are not completely satisfied with your internet purchase, please returns the item(s) to us in their original condition*, in line with our returns period. Your item must be in its original unused condition to be returned. Your must return the item within 14 days of your purchase for a refund.
Mail your returned item to:
La Vogue – Returns Department
182 – 185 Dudley Road,
Wolverhampton, WV2 3DR, England, U.K.
If you would like to return any item(s), please send via a tracked/signature for method like Royal mail Signed for service, since goods lost in transit or not received by us will not be eligible for refund. With the item(s) you are returning you must also include the RETURNS SLIP, so we can efficiently process your refund.
Returned items should be unworn, unwashed, in sellable condition, and with all original tags/tissue paper/box/packaging. If items are received by us showing signs of being worn, washed, used, or otherwise unsellable condition, a refund will not be issued and the items will be returned to you at your cost.
Please note that the postage and packaging cost incurred by us to send the goods out to you is NON-REFUNDABLE unless you cancel the order via writing or email within 7 days of receiving it. Also you are responsible for the cost of returning any unwanted item(s) to us. This cost is also not claimable from us.
We can exchange an item if you send it back to us in new condition for a refund where you can then place a new order.